SixSig Supports the 5th Customer Feedback Week
Posted by: meikah | 25 July 2008 | 3:14 am
Here are the reasons why:
First, a robust VOC process can drive better Six Sigma results.
Second, VOC is big. It’s the customer who rules because it’s the customer who determines the quality of your product. It’s the customer who can make or break what to you is the most innovative product or service.
Filed under: Six Sigma, VOC, Customer Service
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Six Sigma Reducing Medical Errors
Posted by: meikah | 23 July 2008 | 11:35 pm
I’ve said this over and over that if I had to list the top 10 industries that should have zero defect, the healthcare or the pharmaceutical industry would be on that list.
Good thing there are quality methodologies, like Six Sigma, that can reduce errors. Take for instance, the medical errors. In an article on HealthLink, three initial projects on reducing medical errors were successful because of Six Sigma. These are:
- IV drug infusions - errors and discrepancies were improved by standardizing drug concentrations, developing tables to improve the accuracy of drip calculations.
- Patient Controlled Pumps for Administering Pain Medications - this area was improved by standardizing processes and training the involved personnel.
- Laboratory turn-around time - this aspect was improved by improving on software and interface issues and the pneumatic tube system, and training Black Belts.
*Photo from Stock.Xchng
Filed under: Benefits and Savings, Healthcare, Six Sigma
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Lean Six Sigma Saving Money and Environment in Heidelberg
Posted by: meikah | 23 July 2008 | 11:04 pm
ARMY.MIL news reports:
Residents in 10 family housing buildings in Heidelberg have walked through a six-week education process designed to significantly reduce the amount of non-recyclable waste that has to be incinerated.
The pilot project, called “Rumbling Rubbish/Keep It Green” was developed by Heidelberg Recycling Manager Travis Vowinkel, and with the support of the Environmental Division, the pilot program was launched.
The project has been successful because of Lean Six Sigma. Worked on as a Lean Six Sigma project, the families in the pilot project were educated about recycling and reducing wastes. The education campaign did not only involve info campaign materials but the staff members themselves also met with each family and showed them the recycling process that results in the least amount of non-recyclable waste.
Recycling projects are happen all over the world and some are making progress, others are struggling. But what struck me about this environment effort is the use of Lean Six Sigma. 
Anyone of you have used Lean Six Sigma in their environment projects, too?
Filed under: Benefits and Savings, Lean Six Sigma, Military, Sustainable Business, Six Sigma, Environment
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NYISO Enhances Website Response Time Through Lean Six Sigma
Posted by: meikah | 23 July 2008 | 9:48 pm
The response time of New York Independent System Operator (NYISO) website has improved a lot. Users are now able to enter and navigate the site much faster and more easily.
The NYISO’s website is important to a lot of people, especially those involved in and affected by news and policies in the transmission and generation, and other power supply industry. The site contains news and information about the bulk electricity grid and wholesale electricity markets in New York State.
The team of NYISO employees tasked with improving website response time attribute their success to Lean Six Sigma. In doing so, here are what they have accomplished:
- reduced the site’s average page download time from 17.3 to 3.3 seconds
- improved the downloading the site’s home page more than 1200 percent - from 18 to 1.3 seconds
- reduced the number of templates, combining computer script and compressing graphics, so that dozens of nyiso.com portals were accelerated
I can say that NYISO has the good sense to think of their users. Other websites don’t seem to care at all!
Source:
iSixSigma News
Filed under: Benefits and Savings, Lean Six Sigma, Six Sigma Organizations, Software/Technology, Internet, NYISO
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The Challenges of the Simple Goals of Lean Six Sigma
Posted by: meikah | 21 July 2008 | 9:28 pm
According to Jay Arthur, the goals of Lean Six Sigma are simple. Sharing it with Exchange Morning Post, Mr. Arthur lists down the simple goals of Lean Six Sigma.
- Thirty to sixty percent reduction in Turnaround Time
- Twenty to forty percent reduction in floor space requirements
- Twenty to thirty percent improvement in equipment capacity
- Twenty to fifty percent improvement in productivity
- Thirty to sixty percent reduction in inventory
It should have been doable and achievable if only there are no barriers to it. Again, Mr. Arthur listed down the barriers:
- People don’t like being measured.
- Having a “macho man” complex.
- Getting achievers and problem solvers to work together.
Thus, the biggest challenge is really the people. In my previous post, I said that what makes Six Sigma work is the Six Sigma team, then this post validates that the same team is also the most challenging factor to address.
Do you agree or disagree? Why?
